24/7 Customer Support
Find out more about customer support and why it's hard to find an website hosting provider that can offer top-class support.
Being able to get in touch with your cloud hosting company when you have any questions or experience any problems is really important and how fast they'll answer and react is crucial, in particular when your site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are usually a way to identify genuine suppliers from resellers. The latter generally answer just to email messages or support tickets and you may have to wait for a whole day or longer so as to get a reply. If your problem involves several responses, you could end up losing days to have a simple problem solved. With a genuine and reliable hosting supplier, you'll be able to contact the support at any moment and receive a quick reply no matter what the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance promptly, so our cloud hosting
services include 24/7 tech support as well as various means of communication. If you do not have an account yet, you can easily give us a call or come on our live chat and talk to a live representative, to inquire about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up ordering a service that you can't use. If you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs more investigation. Unlike the vast majority of providers out there, we answer to all of the tickets within the hour, so you won't need to wait for a whole day. Our support services are available round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try out our support services even before you buy a semi-dedicated server
account from us as we have telephone and online chat support for billing, pre-sales and common queries. Our agents will help you pick the perfect plan or supply you with info about our servers, to verify if the system requirements for your websites are met. When you are an existing client, you will also be able to get in touch with us through email or via our ticketing system, that is accessible from the Hepsia web hosting Control Panel. We guarantee that if you employ any of these 2 ways of communication, you'll get a response within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you have used the website hosting services of other suppliers, even large ones, you will be able to compare the response time considering that it often takes a full day for them to handle a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you have a Virtual Private Server through us, you can get in touch with us 24/7 for any kind of server-related issue or forany problems or questions associated with the pre-installed software your server comes equipped with. If you haven't purchased your virtual private server
package yet, you can learn much more about our services by giving us a phone call or by employing the live chat service. For more tech problems, you'll be able to send an email message or open a ticket through your billing Control Panel and you will receive support within a maximum of an hour regardless of the time of the day, even on weekends and holidays. The typical response time in most cases does not exceed 30 mins. If you need assistance with third-party software, you are able to take advantage of the Managed Services upgrade that you can add to every single VPS plan and our administrators will assist you with any set up or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to get quick support in general, let alone if you run an entire server, so every single dedicated server
that we offer includes 24/7 support with 1-hour reply time warranty regardless of the issue. This service is 100 % free for all the difficulties with your server or the software that was installed by our administrators during the setup, which means that you can get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from your billing area or you can send an e-mail, and the actual response time for either rarely exceeds 30 mins as we have administrators available 24x7x365. In case you require general information about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers that we have on as many as three different continents or you can use our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, that you will be able to include to your server package from the billing Control Panel.