In case you’ve ordered a hosting plan and you’ve got certain enquiries associated with a given feature/function, or in case you have come across some challenge and you need help, you should be able to touch base with the respective client support staff. All hosting companies use a ticketing system no matter if they provide other means of contacting them aside from it or not, since the best way to handle a problem most often is to use a ticket. This kind of communication renders the replies sent by both sides easy to track and enables the help desk support team members to escalate the case in the event that, for instance, an admin should become involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you have to use at least 2 separate accounts to get in touch with the technical support team and to actually administer the hosting space. Non-stop signing in and out of different accounts may sometimes be a bore, not to mention the fact that it takes a very long time for the vast majority of hosting providers to process ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting
from our company, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you are browsing your website files or changing different account settings. The ticketing system is being strictly monitored 24x7x365 by our help desk support team and the response time is no more than one hour, but it rarely takes more than 20 minutes to get assistance. In stark contrast to some other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request information with regards to any technical or billing issue. Furthermore, you can see a selection of informative articles, which will help you tackle the most commonly confronted issues on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated packages
, which suggests that you won’t require another support platform to touch base with our customer support staff – you can do it on the spot as soon as you chance upon an issue. Submitting a new ticket takes a few mouse clicks and finding an older one is just as simple. With our clever search filter, you can swiftly find any ticket that you’ve sent in the past. You can open a ticket at any given moment as our help desk support team members are at your disposal day and night and answer in no more than 1 hour, although it seldom takes this much to get a reply. With the Hepsia Control Panel, you’ll have everything in a single location and you can just forget about needing to use 2 or more platforms to fix a simple issue.