A live chat is a real-time way of communication between a web hosting company's support crew and its customers. It's an efficient method to receive some info about the hosting services or get some issue resolved because you're speaking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the reduced possibility of errors at the time you exchange info such as usernames or domain names, the quicker response time as the communication is real-time and the fact that you do not have to stay on the chat constantly - you are able to do something different while the agent investigates the issue in question. In addition, you're able to connect with a live chat room from any computer that is connected to the world wide web, avoiding the telephone charges that you'll have to pay in case you're calling to a different country.
Live Chat Support in Cloud Hosting
Together with the phone and ticket support, we supply live chat support as well. You are able to contact us every single day, including weekends and holidays, and we can give you more info about the Linux cloud hosting packages that we offer if you are not a customer yet, or about common and billing questions if you already have a user profile. Though for strictly technical issues you will have to open a ticket to the technical support team, since such matters need additional time to be taken care of, you may still get in touch with us through the live chat for some technical details. For example, we're able to assist you to set up an email address in your e-mail client or troubleshoot multiple issues, saving you time and effort. Even when our telephone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is online every day, even on weekends and holidays. It is the perfect way to find out more information about our Linux semi-dedicated packages in case you don't have an account yet or to get some issue resolved if you're a customer and our customer care representatives will help you instantly no matter what time of the day you join our chat. If you are unsure which package is better for your websites, if you need a piece of advice whether you should order a specific upgrade and how to order it or when you experience difficulties installing an email account on your PC, you are able to get in touch with us and we will provide you with the needed information instantly. The live chat is available even after our telephone lines are off for the day, therefore if you have an account with us, you can be sure that you'll always find timely assistance with any question or problem that shows up.