If you’re a website owner, a problem might always show up and it does not necessarily have to be associated with the hosting service itself. For instance, something could go wrong when you bring a web-based application up to date or some crucial content might be edited or deleted by accident. Irrespective of what the nature of the problem is, you’ll have to contact the client support staff and ask them to retrieve a backup or to assist you in solving the problem that you’re facing. How fast they’ll do that will predetermine the period of time that your websites will be unreachable. For some websites such as community websites or web shops, an oft-repeated downtime can often mean losing clients and cash. That is why, it’s of crucial importance that you use the services of a web hosting company that offers not only a good technical support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reply time for any trouble ticket that you open or any email that you write is just 1 hour, even if you contact us on weekends and public holidays. Whatever the nature of your problem or inquiry might be, we’ll lend you a helping hand immediately and will provide you with the needed info to fix any problem with your sites. The actual reply time normally doesn’t surpass 15-20 minutes, which is why you can forget about waiting around for hours and hours to get a problem sorted out or what is even worse – waiting one whole day only to get a response that more info is needed while nothing’s resolved. We will give you assistance in a timely fashion just because we are aware of exactly how costly time can be in the dynamic online era. The sixty-minute reply time guarantee is valid for any technical or billing inquiry that you might have associated with our Linux cloud hosting packages
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
plan from our company, you can take full advantage of our astoundingly fast support service. You will receive a reply to any ticket submitted from the hosting Control Panel or e-mail sent to our tech and customer support staff in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes considerably less time to examine and solve a problem. We will give you more info if the solution entails something that has to be done on your end. If you contact us during public holidays or weekends, the response time will be the same and considering the fact that our support staff is available to you 24-7-365, you’ll obtain immediate assistance for practically any billing, general or technical issue regardless of the hour at which you contact us.