What does ?phone support? mean in the arena of Internet hosting?
In case you've ever had a cloud hosting account in the past or you have dealt with any kind of online service, you are probably aware from your own experience that for some things it's better to consult with a live person over the phone than to exchange tickets or emails. If you want to learn more about a particular service before you decide to order it or if something small needs to be done, for example, it will be easier and faster to get it done in real time. If you're given the option to get in touch with representatives by phone, it's also very likely that you are using the services of an actual web hosting provider, not just a reseller. The level of support that you can get by phone may differ between different providers - from common issues to experienced technical support. Generally the majority of suppliers will offer you pre-sales assistance and first level telephone support, while more complex tech matters are managed via electronic mail and / or tickets.
Phone Support in Cloud Hosting
As we have live telephone support 14 hrs per day, you are able to get in touch with us and talk to one of our customer support agents to get more information about all Linux cloud hosting packages
that we provide and ensure that our servers match the system requirements for your web sites before buying anything. For your convenience, we now have telephone numbers on three different continents so you're able to call the one nearer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you will be able to phone us about general and billing matters, and even about some tech matters. In case the problem is strictly technical or it can take longer time to analyze, you should go through our ticketing system, that will allow both you and our technical support team to track the info provided by either side.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hrs a day as a part of the support services for each and every semi-dedicated server
plan that we provide. Since some issues are more complex and time-consuming, you'll have to open a support ticket if you come across such a problem, but for all of your general, billing or small-scale technical issues you can always give us a call and we'll help you in a timely manner to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out whether you can host your sites on our advanced cloud platform or you are able to receive any other general info on our semi-dedicated solutions. We now have local numbers in the United States, the UK and Australia along with a global number, which means that you're able to call the one that is closer to your location.