Client Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be responded to in no more than 60 minutes after the support ticket or e–mail was received. If your issue calls for further assistance from a server administrator, we’ll forward the support ticket or the e–mail to the person on duty, in a timely manner then leave a note to let you know that more time will be needed for arriving at the optimal solution. And if you make use of the Optional Managed Services package, all of the server management services included there will be performed whenever you specify.
A Premium–Quality Customer Service
Our tech support team will be online for you 24–7 if you require help working with our Site Control Panel or with any of the applications that we have pre–installed on your behalf on the server. And if you need help with all the routine admin tasks on your server, you can have a glance at the Optional Managed Services package, which includes backup storage space, Operating System updates every week, problem troubleshooting and software installation services, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Section
We have provided our Site Control Panel with an extensive knowledge base, which includes in–depth explanations of its features and functionalities. Besides, we have filmed exhaustive video tutorials that will further disclose to you how to perform a given task or troubleshoot a regularly encountered issue. The help articles and the video tutorials are easily accessible from every section of the Site Control Panel through the Help and Videos buttons situated in the top right corner.