Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You’ll find almost all the answers to your questions in the easy–to–navigate Help Center section built into your Site Control Panel. It features a rich database with frequently asked questions and comprehensive educational articles contributed by our practiced client support staff.

  • Top quality support service

  • Instructional Videos

  • For people who would rather find out how to settle a frequently encountered issue by watching a tutorial video, we have added a collection of video tutorials to our Site Control Panel. All the how–to video clips are very short and simple to comprehend. They offer you visual presentations of various site administration activities.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 client care service with a 60–minute ticket response guarantee. Our team of accomplished tech support engineers will be available to you to answer all the queries that you could possibly have. During off–peak hours, a reply will be provided within just twenty minutes.